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Responsible Gaming

7xm Responsible Gaming — Keep It Fun, Keep It in Control

Gaming should be enjoyable, not stressful. 7xm believes responsible play is the best play. Our platform offers multiple safety tools so you can easily stay in control of your gaming habits.

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Responsible Gaming Core pillars

7xm offers six key safeguards to ensure responsible gaming

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once applied.

Session time limit

Decide in advance how long you'll play each day. When your time is up, the platform will automatically send you a notification.

Cooling-Off Period

If you need a short break, set a cooling-off period. Choose anywhere from 24 hours up to 6 weeks.

Self-exclusion feature

If you want to stay away from gaming for an extended period, activate self-exclusion. You can keep your account closed for anywhere from 6 months to permanently.

Gaming History Review

Review your playing patterns, time spent, and amount wagered. Use detailed reports to honestly assess your own habits.

Professional support

If you're struggling, our trained support team is ready to help directly and can connect you with a specialist if needed.

Table of contents

What Is Responsible Gaming and Why It Matters

Responsible gaming means treating gaming as a form of entertainment — not a source of income or an escape from stress. At 7xm, we believe responsible play is more than a policy; it's a way of life. When you know your limits, stick to a budget, and take breaks when needed, gaming becomes truly enjoyable.

Thousands of gamers across Bangladesh play on 7xm every day, and most enjoy it as a healthy form of entertainment. That said, during stressful times, gaming habits can sometimes intensify. When that happens, responsible gaming practices help keep you on track.

The 7xm Commitment: We place every player's wellbeing and mental health above profit. Our responsible gaming team is here for you 24/7, every day of the week.

Responsible gaming comes down to three kinds of awareness: awareness of time, awareness of money, and awareness of your mental state. Stay mindful of all three and gaming will always be a positive experience. At 7xm, we provide every tool you need to maintain that awareness.

Responsible Gaming Principles

To promote responsible gaming at 7xm, we follow a set of core principles and encourage every player to do the same:

Play for fun: Always treat gaming as a form of entertainment. Wins and losses are part of the game — the real goal is to have fun.

Set a budget: Decide how much you're comfortable spending per session before you start. Stick to an amount that won't affect your day-to-day life if lost.

Manage your time: Set aside a specific part of your day for gaming. Keep a healthy balance with family, work, and your social life.

Don't chase your losses: Don't place more bets to try to recover what you've lost. Chasing losses is a dangerous habit that can quickly spiral into bigger problems.

Never play with borrowed money: Never play with borrowed money or funds set aside for emergencies. Only use disposable income or your entertainment budget.

Take a break when emotions run high: Avoid gaming when you're feeling angry, sad, or stressed. Only play when you're in a calm and clear headspace.

Keep in mind: Responsible gaming is not a restriction — it's the best way to keep your gaming experience enjoyable for the long term.

7xm Safety Tools

Once logged in to 7xm, you can manage all these tools directly from your account settings. If you need any help, our support team is available around the clock.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Reductions take effect immediately; increases require a 24-hour waiting period.

Session Limit

Set a maximum duration for each gaming session. When the time is up, the session will end automatically and you'll receive a notification.

Loss Limit

Set a limit on how much you're willing to lose within a given period. Once that limit is reached, gaming will be stopped automatically.

Time-Out

Temporarily suspend your account for anywhere from 24 hours up to 6 weeks. No transactions or gaming will be possible during this period.

Self-Exclusion

Close your account for 6 months, 1 year, or permanently. While self-exclusion is active, opening a new account will be prevented.

Reality Check

Receive periodic pop-up notifications letting you know how long you've been playing and how much you've won or lost.

How to set it up: Log in to your account → Settings → Responsible Gaming → Choose your preferred tool. Contact our support team if you need any assistance.

Recognize the signs of problem gaming

Sometimes it's hard to notice when gaming habits start becoming a problem. If you spot any of the following signs, take action right away:

If you notice any of these signs in yourself, please reach out to us.

Financial Difficulties

You're struggling to pay bills, borrowing money to play, or draining your savings.

Loss of time control

You're spending far more time gaming than you intended and find it hard to stop.

Social withdrawal

You're cutting back on time with family and friends to spend more time gaming.

Emotional distress

Feeling restless or irritable when not playing, or finding it impossible to stop.

Concealment

Hiding gaming activity or financial losses from family or people close to you.

Chasing losses

You keep placing larger bets trying to win back lost money, only to lose more.

Emergency Support: If you notice any of the signs above in yourself, don't wait — reach out to our support team or seek help from a professional counselor.

Steps to get support

If you're experiencing difficulties, follow the steps below. We're here to support you every step of the way:

1
Be Honest with Yourself

The first and most important step is being honest with yourself. Problem gambling is not a sign of weakness — it's a common human challenge that can be overcome.

2
Pause Your Gaming

Log in to your 7xm account to activate a time-out or self-exclusion. This gives you space to step back and take stock of your situation.

3
Talk to Someone You Trust

Let a family member or trusted friend know what you're going through. Don't try to handle it alone — lean on the people close to you. Social support is one of the most effective tools for recovery.

4
Contact 7xm Support

Our trained support team will speak with you in complete confidence. They can help you set up the right tools and refer you to a specialist if needed.

5
Seek professional advice

If you need to, speak with a mental health professional. Gaming addiction is treatable, and with the right support, most people are able to return to a healthy life.

6
Return Gradually

When you feel ready, return to gaming gradually by setting responsible limits. Take your time — there's no rush.

Protection of Minors

7xm strictly prohibits gaming by anyone under the age of 18. We believe protecting minors is not just a legal obligation — it is a moral one.

Strict Age Verification: Identity verification is mandatory at 7xm during registration and before your first withdrawal. Any account found to belong to a user under 18 will be closed immediately.

Our advice for parents:

  • Use parental control software on computers and smartphones.
  • Stay aware of your children's online activity.
  • Help your child understand the difference between gaming and gambling.
  • Keep safe browsing settings enabled on shared family devices.
  • If you have any suspicions, contact our support team right away.

If you suspect someone you know is using 7xm underage, please notify our support team: [email protected]

Frequently asked questions

Yes, all of 7xm's responsible gaming tools are completely free. Deposit limits, session limits, Reality Check, Time-Out, and self-exclusion — everything can be configured directly from your account settings.

Once the set period (6 months or 1 year) ends, you can request reactivation through our support team. Permanent self-exclusion cannot be reversed. We respect your decision.

Lowering your deposit limit takes effect immediately. Increasing it, however, requires a 24-hour cooling period. This rule protects you from making impulsive bets in the heat of the moment.

Contact our support team. We can also arrange account restrictions on behalf of a family member. The matter will be handled with full confidentiality.

Reality Check is an automated notification system. While you're playing, a pop-up appears at set intervals (for example, every 30 minutes or 1 hour) showing how long you've been playing and how much you've won or lost. It helps keep you aware of your actual situation.

Our FAQ page for more detailed information. You can also visit our About Us This page covers 7xm's core values and policies.

Related pages

Terms and Conditions Privacy Policy FAQ About Us
Safe Gaming

Play Responsibly, Enjoy the Experience

Your safety is our top priority at 7xm. Join today and enjoy the best gaming experience in a fully secure environment, powered by our responsible gaming tools.

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